1. Introduction
Welcome to The Bed Guys. We respect your privacy and are committed to protecting your personal data.
This privacy policy explains how we collect, use, share, and protect your information when you visit our
website, place an order, or interact with us in any way.
2. Who We Are
The Bed Guys
Email: support@thebedguys.co.uk
We are the data controller for the information we collect from you.
3. What Information We Collect
- Identity Information name, title, and contact information (e.g. email)
- Address Details billing and delivery addresses
- Payment Details through secure Shopify Payments or third-party processors
- Order History & Account Data
- Device & Usage Data IP address, browser type, cookies, browsing activity
- Marketing Preferences opt-in communication preferences
4. How We Collect Your Data
- When you place an order or create an account
- When you contact us via email or customer service
- When you sign up to marketing
- Through cookies and analytics
5. How We Use Your Information
- To process and deliver orders
- To provide customer support
- To communicate with you
- To improve our services and site
- For legal and tax obligations
- To send marketing (if opted-in)
6. Legal Basis for Processing
- Contractual necessity
- Consent
- Legal obligations
- Legitimate interests
7. Who We Share Your Information With
- Delivery couriers
- Payment processors
- IT and platform providers (Shopify)
- Marketing platforms (Mailchimp, SMS)
- Legal or regulatory authorities if required
8. Data Retention
We retain personal data only as long as necessary, typically:
- Up to 7 years for order/account data
- Until unsubscribed for marketing data
- Short-term for analytics cookies
9. Your Rights
You have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- Lodge a complaint with the ICO
10. Cookies & Tracking Technologies
Cookies are used to:
- Enable basket and checkout functionality
- Analyse traffic via tools like Google Analytics
- Remember preferences
- Support advertising (e.g. Meta, Google)
See our Cookie Policy for details.
11. International Data Transfers
Some services (e.g., Shopify) process data outside the UK/EEA. Safeguards are in place via standard contractual clauses.
12. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will be available on our website.
13. Contact Us
Data Protection Officer
The Bed Guys
Email: support@thebedguys.co.uk