Order Process

Handmade to Order: Most of our products are handmade to order. During busy periods, delivery times may be slightly extended.

Courier Services: We use both private and national couriers to ensure prompt and effective delivery. Tracking numbers are provided where applicable; however, private couriers may not offer tracking services.

Fragile or Heavy Items: Certain fragile or heavy items are delivered via specialist couriers to ensure safe handling. This may result in longer delivery times, but we always aim to meet our delivery guidelines.

Delivery Notification: •⁠ A confirmation email will be sent once your order has been dispatched.
•⁠ Collection from our factory is available upon prior arrangement.

Contact Number: A valid contact number is required when placing your order. Failure to provide one may result in delivery delays.

Delivery Location: •⁠ Deliveries are made to the front door of your property. Couriers are not insured to enter residences or climb stairs without prior arrangement.
• For flats, delivery is to the ground floor only.

Order Process

We offer additional delivery services for enhanced convenience: 1.⁠ ⁠Room of Choice (£29.99): Includes placement in a chosen room (up one flight of stairs). Additional charges may apply for more flights. 2.⁠ ⁠Specialist Assembly (£79.99): Includes Room of Choice service, professional assembly, and packaging removal. 3.⁠ ⁠Disposal & Removal:

•⁠ ⁠Bed or Mattress Removal: £49.99 •⁠ ⁠Complete Set (Bed & Mattress): £99.99

Delivery Zones, Lead Times & Surcharges Standard Delivery: Free for most UK Mainland postcodes. Some postcodes may incur surcharges.

Zone Postcodes Lead Time Zone A LD, LL, SY, SA, NR, IP, CO, SS, etc. 5-7 working days Zone B PA, PH, DD, AB, EX, PL, TQ, TR Up to 10 working days Zone C IV, KV, KW Up to 10 working days Zone D Northern Ireland, Isle of Man Up to 15 working days

Note: Orders to these areas will not be processed until surcharge payments are received.

Order Process

•⁠ Returns must be requested within 14 days of receiving the item. •⁠ ⁠All returns must be authorized and require a return reference number. •⁠ Items must be unused and in their original packaging. Retain the original packaging in case of damage, as it may be needed for the return. •⁠ ⁠Customers are responsible for initial delivery fees and return postage costs, even if initial delivery was offered as free. •⁠ ⁠Made-to-order products will incur a 50% surcharge if returned.

If the product is faulty, you must allow us the opportunity to rectify the issue. Opting for a return without allowing resolution will result in surcharges and postage fees.

Order Process

•⁠ ⁠Inspect all packages upon delivery for damages. Record any damage on the delivery documents and notify us within 24 hours, providing supporting images where applicable. •⁠ ⁠We are not liable for damages not recorded at delivery or for general wear and tear. •⁠ ⁠Contact us via email or WhatsApp Business for prompt assistance with any damage or missing items.

Order Process

The following items cannot be returned: •⁠ ⁠Custom products (e.g., made-to-order or personalised items). •⁠ ⁠Sale items or gift cards.

For any specific concerns, please get in touch before purchasing.

Order Process

For prompt assistance with exchanges, contact our customer service team directly.

Order Process

Once we’ve received and inspected your return, we will notify you if your refund is approved. If approved, refunds will be processed to your original payment method. Note that it may take some time for your bank or credit card company to process and post the refund.

Contact Us For any queries regarding shipping or refunds, contact our customer service team: •⁠ ⁠Email: support@thebedguys.co.uk •⁠ ⁠Phone: 0203 355 5461 •⁠ ⁠Hours: Monday to Friday, 9:00 AM - 5:00 PM

Thank you for choosing TheBedGuys. We are dedicated to delivering excellence and ensuring your satisfaction.